Support

Technical Support

If you’re having problems using Empire Express 2.0 or later, please consult the Help menu and see the list of commonly-encountered issues on the left side of this page. For version 1.6 or earlier see the troubleshooting section in part 5 of the Tutorial. If these do not help, please contact us using our contact form.

Suggestions and Feature Requests

We welcome your feedback. Please send your comments, suggestions, and feature requests  via our contact form and choose Feedback as the subject.

Bug Reports

To report bugs in Haddon Software products, please use our contact form and include the following information:

  • Version number of the app. (To find the version number choose the About command in the program, or using the Finder, select the program icon and choose Get Info from the Finder's File menu.)
  • Describe the bug including what you were doing when the bug occurred.
  • Does this bug occur every time you do the above?
  • Mac model name
  • macOS version

Empire Express Catalog Documents

To see a list of the catalog documents currently available for Empire Express, consult our catalog page.

Empire Express Discussion Group

An Empire Express user started a discussion group for Empire Express. "This group is for the exchange of ideas, tips, catalog components, designs and other information related to developing track plans using Empire Express." For more information see the discussion group’s web site.

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